25 Jun. 2020
6 QUESTIONS FOR
Gaëlle Omont, Technical Sales Project Manager at Bordeaux Events
I’m Gaëlle Omont, Technical Sales Project Manager for Bordeaux Events. I welcome and support our customers in the organisation of their events at our 5 sites.
The Technical Sales Project Manager’s role comes after the sales team’s role, when the contracts have been signed and the venues and services are booked. My job involves supporting customers and answering their questions about the event. In practical terms, I advise them on the choice of additional services (hostess services, coffee breaks, etc.). I also answer all their questions about operational aspects of the building and possibilities for certain installations.
The goal is to offer as much support as possible to ensure their event runs smoothly. I am then present on the day of the event to ensure everything goes as planned.
I do not really have a typical day. On the day of an event, my job is to be on-site to ensure everything goes well. I respond to requests, handle emergencies and unexpected situations if any occur.
When I am not at an event, I am in the office responding to customer requests and handling our relationships with service providers, ordering and following up with the services, or attending meetings with the other teams.
I also frequently do on-site walk-through visits with customers prior to events to identify the possibilities, which installations they want, and any logistical constraints that might exist.
What I like most about my work is the diversity of my tasks, the events and customers. Even for recurring annual events, the people and format change. It’s never exactly the same event, so there are always challenges involved.
This profession requires a love for working with people and meeting new people, which is a daily reality. You must be a good listener and responsive to requests, anticipating any demands and reacting quickly if any problems arise.
There are many possibilities of studies for this position. Personally, I studied communication with a specialization in events during the last year of study. I chose to do a Master’s degree to benefit from all the internship opportunities with companies. The events industry is a job you learn on the ground. Many schools can train you, but professional experience remains most important. This is why I recommend completing several internships and experiencing the work to see what it’s like and decide what you like the most.